Customer Service

Tips for Creating Lasting Impressions on Your Guests

You probably know that first impressions matter. And needless to say that you only get one shot at leaving a good first impression. A...

Sep 23, 20202 min read

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When you work in hospitality, or in any industry that delivers customer service, you will have to know how to deal with complaints....

Sep 2, 20204 min read

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A lot of skills in hospitality can be taught. I can teach you how to draught the perfect beer, upsell when taking a food order or make a...

Jul 29, 20203 min read

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On Friday 10th July my husband and I went out to a restaurant for the first time after lockdown. Restaurants were able to reopen from 4th...

Jul 17, 20203 min read

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When working in hospitality you are hopefully taught how to look after your guests and deliver great customer service. Another focus...

Jul 13, 20203 min read

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I probably don’t have to tell you that details matter a great deal in hospitality. Of course it’s important to deliver great food and...

Jul 6, 20203 min read

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