Bye London, Thanks for Your Hospitality
I remember it as if it was yesterday. The drive from the Hague to London in a little van packed with all of our stuff and the steering...
Nov 25, 20203 min read
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Tips for Creating Lasting Impressions on Your Guests
You probably know that first impressions matter. And needless to say that you only get one shot at leaving a good first impression. A...
Sep 23, 20202 min read
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From Customer Complaint to Customer Loyalty
When you work in hospitality, or in any industry that delivers customer service, you will have to know how to deal with complaints....
Sep 2, 20204 min read
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Five Must-Watch Tips For Food Lovers
Confession. I’m a sucker for watching cooking shows and competitions. When I lived alone, I would continuously have the Dutch food...
Aug 19, 20203 min read
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Why No-Shows are Hurting Hospitality, Especially Now
No-shows are a hot topic in hospitality at the moment. Celebrity chef Tom Kerridge recently called out his no-shows for being the “worst...
Aug 5, 20203 min read
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